Fugu Casino Privacy Policy
This Privacy Policy explains what data is processed when you use the website, why it is needed, how cookies affect functionality, how long certain records are stored, and how you can request access or deletion of your data. If you have a privacy request, the fastest route is to contact the DPO with a clear scope and your account identifiers.
For broader legal rules beyond privacy (withdrawal limits, restricted countries, dispute jurisdiction), see legal terms. For account and technical questions, use support contacts.
Privacy Snapshot: What This Policy Covers
- Data categories: account identifiers, transaction records, technical security data, cookies.
- Key reasons: account access, payments, fraud prevention, customer support, legal/AML obligations.
- Your rights: request a copy of data, request deletion where applicable, raise privacy complaints.
- Main contact: DPO email for data requests.
Who Controls Your Data
The data controller and the main privacy contact are listed below.
| Item | Details | Use Case |
|---|---|---|
| Controller | GALAKTIKA N.V., Scharlooweg 39, Willemstad, Curaçao (Reg. No. 140803) | Legal owner of processing |
| DPO Email | [email protected] | Access/deletion requests, privacy complaints |
| Support Email | [email protected] | Account and technical questions |
What Data Is Processed
When you use the website, several types of information can be processed to provide services, handle payments, and protect accounts.
| Category | Examples | Why Needed |
|---|---|---|
| Account data | Account identifiers such as email/phone, profile details you submit | Account access, support, verification processes |
| Transaction records | Deposit/withdrawal history, payment references, dispute logs | Payments, AML/CFT, accounting, dispute handling |
| Technical/security data | IP-related checks, device signals, proxy/anonymizer indicators | Fraud prevention, account protection |
| Cookies | Functional cookies for sessions and site features | Website functionality and stability |
Technical Data And Fraud Prevention
Security systems may analyze technical data to detect suspicious activity and protect accounts. This can include checks related to IP signals, duplicate patterns, and proxy/anonymizer usage.
When Extra Checks Can Happen
- unusual login patterns (new device/location combinations)
- duplicate account signals (shared devices, repeated identifiers)
- proxy/anonymizer usage that hides the real location
- payment patterns that trigger risk monitoring
If you suspect your account is being abused, collect screenshots and contact support contacts immediately.
Cookies And Local Storage
Cookies are used for functionality. If you delete or block cookies, access to some features may be limited or the site may behave incorrectly (for example, login loops or missing session persistence).
| Item | What It Does | If Disabled |
|---|---|---|
| Functional cookies | Keep sessions working and features available | Features may break or access may be limited |
Why Your Data Is Needed
Data is processed for practical purposes that allow the service to run safely:
- Account access: login, session security, customer support.
- Payments: processing deposits and withdrawals.
- Fraud prevention: detecting abuse, duplicate accounts, and suspicious technical signals.
- Compliance: AML/CFT obligations and dispute resolution records.
- Player protection tools: some tools like player limits rely on account data to apply correctly.
Payments And Transaction Records
Payment processing may involve service providers. Transaction records are also used to resolve disputes and to meet regulatory and AML/CFT obligations.
| Partner | Location | Purpose |
|---|---|---|
| Unionstar Limited | Limassol, Cyprus | Payment processing |
If your question is connected to a cashout, check withdrawal rules first. For method-specific restrictions, compare with payment methods.
How Long Data Is Stored
Some records must be stored for legal and compliance reasons.
| Record Type | Retention | Reason |
|---|---|---|
| Transaction/relationship records | At least 5 years after account closure | AML/CFT obligations |
Other categories may be retained only as long as necessary for the purposes described in this policy.
Sharing With Service Providers
Data can be shared with trusted service providers when needed to deliver services (for example, payment processing) and to protect the platform from fraud and abuse. Providers are expected to process data only for the relevant purpose.
Where Data May Be Processed
The controller is based in Curaçao. Payment processing partners can be located in other jurisdictions (for example, Cyprus). This means your data may be processed in different regions depending on the service provider involved.
Security Measures
Technical measures are used to protect data in transit. The website references 128-bit SSL encryption as a key security layer for protected connections.
| Control | Confirmed | Notes |
|---|---|---|
| SSL encryption | Yes | Protects data in transit |
Your Choices: Cookies And Browser Settings
If the site behaves strangely (login loops, missing buttons, broken cashier screens), cookies and browser cache are the first things to check.
How To Clear Cookies Safely
- Close the website tab.
- Clear site data for the domain (cookies + cache).
- Re-open the site and log in again.
- If the issue continues, try another browser or device.
If you use mobile devices, cookie behavior can differ by browser. For device-specific tips, see mobile access.
How To Request Access Or Deletion
To request a copy of your data or ask for deletion where applicable, contact the DPO and specify exactly what you want. Clear scope = faster processing.
Send A DPO Request In 5 Steps
- Email [email protected].
- Use a clear subject line: “Data Access Request” or “Data Deletion Request”.
- Include your account identifier (email/phone) and any username (if used).
- Describe the scope: what data you want, or what you want deleted.
- Attach identity confirmation if required (a passport copy may be requested to verify you are the data subject).
How To File A Privacy Complaint
If you believe your data is being processed incorrectly, you can raise a privacy complaint. If your concern is account-related (login, payments, KYC), start with support contacts. If it is a data access/deletion or privacy processing question, contact the DPO.
Identity Verification For Data Requests
For privacy requests, the DPO may require identity verification to ensure data is released only to the correct person. A passport copy may be required for confirmation.
What To Attach (And What Not To Send)
- Attach: identity confirmation if requested (passport copy).
- Include: your account identifier and request scope.
- Avoid: sending unnecessary payment card details or sensitive data that is not required to verify your identity.
If your request triggers account verification checks, you may also need to follow verification rules.
Policy Updates
This policy may be updated from time to time. If you want to stay current, check the latest version on the website, especially before submitting a formal data request.
Contact Details
- Support: [email protected] (account, payments, technical issues)
- DPO: [email protected] (data access/deletion, privacy requests)
FAQ
Who Is The Data Controller?
The data controller is GALAKTIKA N.V., Scharlooweg 39, Willemstad, Curaçao (Reg. No. 140803).
How Do I Contact The DPO?
Email [email protected] for data access/deletion requests and privacy questions.
Do I Need A Passport For DPO Requests?
You may be required to attach a passport copy to confirm your identity for data access or deletion requests.
Why Are Cookies Required?
Functional cookies keep sessions working and enable site features. Without cookies, some functions may break.
What Happens If I Delete Cookies?
Deleting cookies can log you out and may limit access to some features. If you see login loops or missing features, review cookie settings.
What Technical Data Is Checked For Security?
Security systems can check technical signals such as IP-related indicators, proxy/anonymizer signals, and duplicate patterns to prevent fraud.
How Long Are Transaction Records Stored?
Transaction and relationship records can be stored for at least 5 years after account closure for AML/CFT purposes.
Is My Connection Protected?
The site references 128-bit SSL encryption to protect data in transit.
Who Processes Payments?
A payment processing partner mentioned is Unionstar Limited (Limassol, Cyprus).
Can I Request Data Deletion?
Yes. Email the DPO with your account identifier and a clear deletion request scope. Identity confirmation may be required.
How Do I File A Privacy Complaint?
For account-related issues start with support. For privacy processing concerns and formal data requests, contact the DPO.
Where May My Data Be Processed?
Data may be processed in Curaçao by the controller and in other jurisdictions where service providers operate (for example, Cyprus for payment processing).